Returns Policy and Procedures

How do I return an item?

Vaccines and Prescription Drugs:

Federal Law restriction states that all Prescription Drugs and All Vaccine or Refrigerated products are non-returnable. If you receive damaged product due to faulty shipping practices of the carrier, to comply with our carrier expectations and rules please contact A to Z Vet Supply at 1-800-979-2869 within 48 hours of receipt of your products so that we may contact the carrier for a full refund of your purchase.

Returning Merchandise:

A to Z wants all of our customers to be happy with their purchases. We have a 15 day return policy with no questions asked. Please refer to the following guidelines for returning any products purchased. Please contact us within 48 hours if you receive a damaged package, so that we keep in compliance with any carrier credit regulations.

All returned products must be in new and resalable condition. Please hold on to all packaging, instruction manuals, hardware etc. until you are sure that you are happy with the products you have purchased.
Any returned item deemed not to fall within the preceding criteria will be returned with no credit issued at the customer expense.
If you need to return merchandise, please call 1-800-979-2869 for a Return Authorization Number (RMA) and instructions. An A to Z Vet Supply Sales Representative will need to know what items you are returning and how you plan to return the item(s). The Representive will give you an RMA number that you will need to put on the outside of the return box and on a copy of your receipt or packing slip when returned. Returns need to arrive at A to Z Vet Supply within 15 days of the RMA number being issued. We suggest that you send return items by a carrier that requires a confirmed shipping signature. A to Z Vet Supply can not be held responsible for any mis-delivered or undeliverable packages.
Once your return has been inspected and approved please allow 15 days for credit to be applied to the credit card used for purchase.
Full refunds excluding initial shipping cost are given within 15 days of purchase and with the intent those purchases come back to A to Z within the time lines set forth with the RMA issuance and they arrive in resalable condition. If for any reason you are not happy with the products purchased and they fall outside of the set forth guidelines you will be subject to a 25% restocking fee of returnable merchandise. FOB items or direct manufacture shipped items have different guidelines set forth by those manufactures.

DROPSHIP Items:

Dropship items are any items that are shipped by the manufacture or other supplier directly to your residence or business.

All direct manufactured shipped item returns are required to have a Return Authorization Number issued within 20 days of the date of purchase, unless otherwise stated on the item package.
To request your Return Authorization Number, please call 1-800-979-2869, Monday thru Friday 8 am to 5 pm Central Standard Time or you may
Once the RMA is acquired, you have 20 days to return the item or items.
All returned items must be in new, resalable condition including all hardware and instructional components and in original packaging (if applicable).
Any returned item deemed not to fall within the preceding criteria will be returned with no credit issued at the customers expense.
Once your return has been inspected please allow 15 days for credit to be applied to the credit card used for purchase.
Initial cost of shipping is not eligible for refund.
Up to a 25% restocking fee will be incurred for the following manufacturers: Rambo, Horseware, HorseSense, JorVet, TriTronics, Innotek, HayGain, PlastiCrate, EZ Kennel, Davis Boots, ShelterLogic, Healthline, and Paris Innovations. If you have any questions about Restocking Fees, please call us at 800-979-2868

Warranty and Repair:

All warranty and repairs apply to all product that has been delivered in working order and not damaged, but after time has broken down or stopped working.
All warranties are imposed on equipment and products by the manufacturer. If those products break, fail or do not fall within the standards produced by the manufacture, Then one must contact the manufacture for repair or exchange.
If you lose your paper work or have trouble finding the manufacture contact information. Please call us, and we will assist you in getting in touch with the proper manufacture.
Call us directly at 800-979-2869

Please contact customer service for more information on returning an item. Thank you.